Support

Solution, product, and system support are all scalable to fit the level of support required.

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A Trusted Support Partner To Organizations Around the World

Remote, on-site or a combination of the two, we can provide support to your organization in the greatest way that meets need.
Our comprehensive options combine strategy, discovery, knowledge, and implementation. Whatever the level of support required, our team of experienced consultants will go above and beyond, exceeding all expectations.

How Our Support Can Help You

Technical consultants available 24/7

As your trusted partner, our top priorities are to maintain your organization’s IT infrastructure, product compliance, and application maintenance. Our team also provides product updates & patches and can be present as 24/7 support.

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Useful Insights

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Making Metadata Fields Required at Check-In for WebCenter Content

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Making Metadata Fields Required at Check-In for WebCenter Content

To make the ‘website’ field required, its setting needs…

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How to Restrict Document Check-In Based on File Extension in WebCenter Content

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How to Restrict Document Check-In Based on File Extension in WebCenter Content

Solution: Document extensions can be restricted by using the…

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How to Replicate (Migrate) Framework Folders from One WebCenter Content (WCC) Server to Another

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How to Replicate (Migrate) Framework Folders from One WebCenter Content (WCC) Server to Another

Replicating (Migrating) the folder structure for Framework Folders from…

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How to use a WCC Script to Mass Resubmit Content for Conversion Using SQL Plus and IdcCommand

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How to use a WCC Script to Mass Resubmit Content for Conversion Using SQL Plus and IdcCommand

Purpose: Provide a way to resubmit a large number…

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Oracle Certifies Current WebCenter Stack with Oracle Database 18c/19c

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Oracle Certifies Current WebCenter Stack with Oracle Database 18c/19c

Oracle has recently announced that WebCenter 12.2.1.3.0 and 12.2.1.4.0…

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Quick WebCenter Tips – Recovering Lost Admin (e.g. weblogic) Password

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Quick WebCenter Tips – Recovering Lost Admin (e.g. weblogic) Password

You can try to recover your lost password by…

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Resubmitting Imaging Documents to SOA Workflow

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Resubmitting Imaging Documents to SOA Workflow

Summary: Every WCI admin will eventually be faced with…

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Custom Component for Autocomplete Metadata in WebCenter Content

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Custom Component for Autocomplete Metadata in WebCenter Content

Introduction: When it comes to user experience, filling in…

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Understand How We Can Support Your Organization

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